Mediation Techniques for Managing Conflict : an introductory self-study course

This convenient online course can be taken from anywhere. You can participate in our online classes from home, from your office, even when you travel. A PC or laptop, modem and browser bring the virtual classroom to you, when and where you want to participate. We invite you to join the mailing list for online courses. To subscribe, send a blank e-mail to: join-pdas-online@lists.wisc.edu.

At a glance:

Dates: Register for the program whenever it is convenient for you and work at your own pace.
Location: Online
Fee: $75
Contact: Ann Whitaker 608-262-4509, awhitaker@dcs.wisc.edu
Tell a friend: Tell a friend or colleague about this program.
To enroll: See registration options. Program #1066

Description:

This online self-study program introduces you to basic techniques used for conflict management, negotiation, and mediation. You’ll be able to use the techniques at home, at work…just about anywhere. You learn in this self-paced program how to not advocate for one side or another in a conflicted situation, but rather how to help yourself and others reach consensual agreement. The course examines the basic techniques of conflict management, negotiation, and mediation for use in the workplace, home, or other situations where disagreements may arise.

This Web-based program is designed so you can work at your own pace to learn the basic steps in the mediation process. You study the content and then decide when to take the quizzes, all of which are included on the course Web site.

The objectives of this course are to help you understand:

1. Your own response to conflict.
2. The stages of the mediation process.
3. Interventions the mediator uses to move parties to resolution.
4. The fundamentals of interest based negotiations.

Who this course is for: This self-study course is for anyone interested in learning the basics of the mediation process. Human service and mental health professionals, as well as public and private sector employees will find this course helpful for both their professional and private lives.

Author and Course Resources:

Ann Milne, ACSW, has been employed in the field of mediation since 1972. She is the former director of the Association of Family and Conciliation Courts, an international organization of judges, lawyers, mediators and custody evaluators. Ann has conducted training programs for professionals across the United States and Canada, and in New Zealand and Australia.

Course access:

Once your registration for the course is received, you are sent an e-mail (you must include an e-mail address with your registration) with the course Web site access and your password. All course readings and content are contained within the course site. When you have completed the course and quizzes, also contained within the course site, you are sent an official Completion Report verifying your completion of the course and the number of continuing education hours earned.

Computer requirements:

Computer requirements to use Learn@UW online courses are as follows:

• An Internet connection
• A Web Browser (such as Internet Explore 5.0 higher, Netscape 4.7, 6 or higher, Mozilla, or Safari. Note: Netscape 7.0 is recommended for Mac users)
• E-mail account (address). You must have an e-mail address to participate in our online course. Please include your e-mail address with your registration.

More information on current requirements.

Credits:

CEU: 0.5 or 5 hours of continuing education from the UW-Madison. When you finish the course quizzes, which are contained within the course site, you receive a Completion Report verifying your participation in the course.

Approvals: The Department of Professional Development and Applied Studies is an approved provider for professional counselors through the National Board of Certified Counselors (provider #5990), social workers through the Association of Social Work Boards (provider #1042), and is an accredited university provider for WI licensed psychologists, and marriage and family therapists.

General information:

Registration: Registrations are confirmed in writing. If you do not receive written confirmation of your registration, please call 608-262-7942.

Fee: $75.

Credits:The University of Wisconsin-Madison, Professional Development and Applied Studies, (provider number #1042) is approved as a provider for social work continuing education by the Association of Social Work Boards (800-225-6880) through the Approved Continuing Education program. The University of Wisconsin-Madison, Professional Development and Applied Studies, maintains responsibility for the program. The University of Wisconsin-Madison is also an approved provider by the Wisconsin Psychological Examining Board to offer continuing education credits for psychologists.

For more information: If you have any questions, contact Ann Whitaker 608-262-4509 or awhitaker@dcs.wisc.edu. We also invite you to join our list to receive e-mail notices of online courses in human services. To subscribe, send a blank e-mail to: join-pdas-online@lists.wisc.edu.

Registration options:

By phone: Call 608-262-7942 or toll-free 800-725-9692.

By mail: Print, complete and mail the UW Continuing Studies registration form.

By fax: Print, complete and fax the UW Continuing Studies registration form.

Online: Secure online registration is available for this program.