Mediation Techniques for Managing Conflict

 

This convenient online course can be taken from anywhere. You can participate in our online classes from home, from your office, even when you travel. A PC or laptop, modem and browser bring the virtual classroom to you, when and where you want to participate. We invite you to join the mailing list for online courses. To subscribe, send a blank e-mail to: join-pdas-online@lists.wisc.edu.

At a glance:

We invite you to join the mailing list for online courses in human services. To subscribe, send a blank e-mail to: join-pdas-sw@lists.wisc.edu.

Dates: April 9 - May 6, 2008
Location: Online
Fee: $245, includes a copy of the course text, Getting to Yes: Negotiating Agreement without Giving In.
Instructor: Ann Milne, ACSW
Contact: Ann Whitaker 608-262-4509, awhitaker@dcs.wisc.edu
Tell a friend: Tell a friend or colleague about this program.
To register: See registration options. (Program #1064)

Description:

Explore the basic techniques of mediation – how to help individuals or systems work together to reach a common goal – and how disputes of all types, work-related and personal, can be more effectively resolved. In many situations, your role is not to advocate for one side or the other, but to mediate, to help individuals reach a consensual agreement over disputed issues.

This online course helps you to understand:

• Your own responses to conflict
• The stages of the mediation process
• Interventions mediators use to move parties to resolutions
• The fundamentals of interest-based negotiations

Your instructor:

Ann Milne, ACSW, has worked in the mediation field for 30 years and has conducted trainings for legal and mental health professionals across the U.S. and Canada.

Course access:

About one week prior to the start of the class, you are sent readings by surface mail. To ensure privacy online you receive an e-mail with Web site access information and a password. An orientation is available online.

Computer requirements:

Computer requirements to use Learn@UW online courses are as follows:

• An Internet connection
• A Web Browser (such as Internet Explore 5.0 higher, Netscape 4.7, 6 or higher, Mozilla, or Safari. Note: Netscape 7.0 is recommended for Mac users)
• E-mail account (address). You must have an e-mail address to participate in our online course. Please include your e-mail address with your registration.

More information on current requirements.

What students have said about their online learning experience:

"It’s great to explore (these) topics with adult learners (who) can provide me with practical everyday experiences that have worked in their jobs."—(Vicki, RN, Madison, WI)

"I really enjoy this type of learning."—(Tracy, MSW, Honolulu, HI)

"I feel very supported by my fellow students in solving difficult workplace issues."—(Kelly, RN, DeForest, WI)

"[Some advantages of being online are] ease of operation, availability of the medium; it requires putting expression into a more highly verbal flow, doesn’t let anyone hide."—(Leslie, MS, Chicago, IL)

General information:

Registration: Registrations are confirmed in writing. If you do not receive written confirmation of your registration prior to the workshop, please call 608-262-7942.

Fee: $245, includes a copy of the course text, Getting to Yes: Negotiating Agreement without Giving In.

Credit: CEUs: 1.6 (16 hours of professional continuing education)

Social Workers: The University of Wisconsin-Madison, Professional Development and Applied Studies, (PDAS), (provider number #1042) is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), (800-225-6880) through the Approved Continuing Education (ACE) program. PDAS maintains responsibility for the program. WI, IA and MI Boards of Social Work recognize ACE programs. MN Board of Social Work CE Approval Number: 06-138. IL Registered Social Worker Continuing Education Sponsor #159.000243.
Counselors: PDAS is recognized by the National Board for Certified Counselors to offer continuing education for National Certified Counselors. PDAS adheres to NBCC continuing education guidelines (Provider #5990).
WI Psychologists, and Marriage and Family Therapists: Qualifies as an accredited university continuing education course relevant to professional practice.
WI Substance Abuse Counselors: Qualifies as a continuing education course consisting of relevant subject matter taught by qualified presenters.
Educators: This program may qualify towards your Professional Development Plans (PDPs).

Cancellation policy: If you are unable to attend or arrange for a substitute, you may obtain a refund minus the $20 administrative fee by contacting our registration department at least 3 business days prior to the program. If you cancel 3 business days or less before the program, or do not attend, you are responsible for the entire fee. To cancel or arrange for a substitute, please call 800-725-9692.

For more information: If you have any questions, contact Ann Whitaker 608-262-4509 or awhitaker@dcs.wisc.edu. We also invite you to join our list to receive e-mail notices of online courses in human services. To subscribe, send a blank e-mail to: join-pdas-online@lists.wisc.edu.

Registration options:

By phone: Call 608-262-7942 or toll-free 800-725-9692.

By mail: Print, complete and mail the UW Continuing Studies registration form.

By fax: Print, complete and fax the UW Continuing Studies registration form.

Online: Secure online registration is available for this program.