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CPM Classes Fall 2011-Spring 2012
Addressing and Responding to Employee Misconduct
As a manager, a careful response to employee misconduct is critical to your organization and the perception of the larger community. In this workshop you explore a variety of leadership approaches that address both internal and external implications in misconduct situations. Learn how to deal effectively with the media and how to reestablish public confidence and public trust in your organization. Through a case example, you practice a variety of different responses to a misconduct scenario to begin to develop necessary skills.
Instructor: Jerry Schuetz is administrator of the City of Milton. He previously served as its police chief as well as chief of the Manawa Police Department. Jerry is also a Wisconsin Certified Public Manager.
Details: 8:30 am-3:15 pm; Thursday, Feb 23, 2012 (#0283);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Personnel Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Analyzing and Presenting Your Performance Measurement Data
Analyzing, interpreting and presenting the results of your organizational performance measurement provide the foundation for sound decision making. We focus on examining yourresults and presenting them in a way that enables yourself and other stakeholders to take appropriate action. This session builds on the CPM class Organizational Performance Measurement, with a focus on interpretation and presentation.
Instructor: Guy VanRensselaer is an organizational improvement specialist with the City of Madison who teaches classes in productivity and quality management throughout the state.
Details: 8:30 am-3:15 pm; Wednesday, Feb 15, 2012 (#0239);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Public Policy Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Budgeting for Public Managers
With the right training, budgeting can be a source of possibilities, not just problems. Learn how to make budgeting more relevant to your day to day program management responsibilities by exploring budgeting choices involving competing budget objectives, how a budget looks and what's actually monitored. Best practices and case examples are extensively discussed. This workshop is for practicing public administrators and elected officials who need a better understanding of budget possibilities.
Instructor: Michael Daun is deputy comptroller for the City of Milwaukee.
Details: 8:30 am-3:15 pm; Wednesday, May 30, 2012 (#0263);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
CPM Resource Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Developing Emotional Intelligence in Your Organization
Learn the convincing evidence that emotional intelligence is linked directly to individual and organizational success. Learn the five competencies of emotional intelligence, assess your own EI, and develop strategies to use EI to create a motivating and productive environment
Instructor: Tyrone Letto is manager of Middleware in the Division of Information Technology at UW-Madison. Ty is also a Wisconsin Certified Public Manager.
Details: 8:30 am-3:15 pm; Tuesday, Nov 15, 2011 (#0242);
Location: The Pyle Center, 702 Langdon St.; Limit 25;
Cost: $128; 0.6 CEU.
A CPM Personnel Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
Developing Public-Private Relationships
State and local leaders are exploring creative ways to maintain their service quality in an era of declining tax support for government services. One key strategy is developing effective partnerships with the private and social sector. In this workshop we identify the changing role of government in our communities, explore the foundations of an effective partnership, discuss the conditions that are most conducive to public-private partnerships, and explore a variety of alternative strategies to government service delivery. We look at examples of public-private partnerships and you identify prospective public-private partnerships for your agency.
Instructor: Jeff Russell, co-director of Russell Consulting, Inc., specializes in helping organizations successfully respond to the challenges of continuous change with a focus on leadership, strategic thinking, leading change, and performance coaching.
Details: 8:30 am-3:15 pm; Wednesday, Mar 28, 2012 (#0223);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Public Policy Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Ethics, Values and the Public Manager
This highly interactive workshop examines the underlying values that drive our actions and conclusions about ethical behavior in public service. Through class exercises and case examples, you apply an ethical decision-making model to public sector dilemmas and scenarios. You learn guidelines to manage ethically, how to promote ethical conduct in your agency, and to identify the potential problems in enforcing rules governing ethical behavior.
Instructor: Al Guyant is a nationally recognized trainer, facilitator, coach, and author with over 35 years of experience.
Details: 8:30 am-3:15 pm; Wednesday, Feb 22, 2012 (#0160);
Location: The Pyle Center, 702 Langdon St. Limit 30;
Cost: $128; 0.6 CEU.
A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Executive Writing: Effective Workplace Communication
As a manager, you are called upon to communicate about a broad range of issues. This class helps you to strengthen your writing of memos, letters and reports. You learn to select your structure and supporting materials carefully, choose language appropriate for written—not verbal—communication, and analyze your intended audience. Pre-class writing samples are used for analysis and discussion.
Instructor: Alice Honeywell has helped adults improve their writing skills for more than 25 years. She has worked at both the University of Wisconsin Press and the UW-Madison LaFollette School of Public Affairs, and has written and edited for a variety of business, nonprofit and public sector organizations.
Details: 8:30 am-3:15 pm; Wednesday, Dec 14, 2011; (#0227);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Public Policy Class required of CPM Candidates.
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Healthy Boundaries in the Workplace
As a manager, it is essential that you define your boundaries and recognize the potential for role conflict and enabling behaviors in the workplace. This can help you remain clear when dealing with complex and sensitive employee situations, allow you to clarify responsibility of those involved, and hold others accountable for their performance.
Instructors: Sue Hunter and Susan Fuszard are trainers with Living with Purpose Consulting. They bring backgrounds in Employee Assistance Programs and improv comedy to their classes.
Details: 8:30 am-3:15 pm; Wednesday, Jan 18, 2012 (#0259);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Organizational Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Keys to Coaching Your Employees
Do you have memories of a favorite coach, teacher, or boss? How did they work with people that was so outstanding? In this class, we analyze our current strengths, review research on what great managers do differently, and practice coaching skills that we can use everyday at work. To help you put coaching principles into practice, we explore the importance of body language, tone of voice, and three levels of listening; we also practice open-ended questions, reflective responses, positive feedback, correcting statements, and how to engage cooperation from your staff.
Instructor: Mary Hoddy coordinates Staff Education and Training at UW-Madison's Wisconsin Union, where she develops and facilitates programs in communication skills, coaching, management, learning styles and workshop design
Details: 8:30 am-3:15 pm; Tuesday, Jan 17, 2012 (#0297);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Personnel Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Leadership
In this workshop you will come to understand your own leadership style, including its strengths and limitations, and other approaches you can incorporate into your leadership practice. You will identify four strategies for being an effective leader; understand the role of emotional intelligence in effective leadership; apply the five practices of leadership, and develop a personal leadership vision.
Instructor: Susan Paddock is an emeritus professor of governmental affairs for UW-Madison Continuing Studies.
Details: 8:30 am-3:15 pm; Monday, Nov 14, 2011; (#0170);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU. A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Leading and Managing from the Middle
The middle manager may well be in the most difficult position: answering to both bosses and employees. The effective middle manager knows how to use the position to achieve organizational goals through both subordinates and superiors. In this class you learn the bases of your power and influence as a middle manager. You learn strategies for expanding your influence, and four ways to lead from the middle. Before class you will be asked to assess the bases of your power and influence; in class we build on those.
Instructor: Susan Paddock is an emeritus professor of governmental affairs in the Department of Professional Development and Applied Studies at UW-Madison and director of the Wisconsin Certified Public Manager Program.
Details: 8:30 am-3:15 pm; Tuesday, Mar 27, 2012 (#0243);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Organizational Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Management Assessment for Personal Planning and Development
Self evaluation is the cornerstone of outstanding management. Through a series of self-assessments completed before class, you learn how your own style and needs compare with other managers’ and with your agency goals. You discover strategies to build on your identified strengths and address possible limitations. This class is an essential career tool for any public manager and improves your understanding of yourself and of excellence in public management.
Instructor: Robbi Dreifuerst is an outreach program manager in the Department of Professional Development and Applied Studies at UW-Madison and coordinator of the Wisconsin Certified Public Manager Program.
Details: 8:30 am-3:15 pm; Wednesday, Oct 12, 2011 (#0030);
Location: The Lowell Center, 610 Langdon St. Limit 30;
Cost: $128; 0.6 CEU.
Registration deadline: September 28, 2011, so that you can complete self-assessments before class.
A CPM Supervisory Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
Management Assessment for Personal Planning and Development
Self evaluation is the cornerstone of outstanding management. Through a series of self-assessments completed before class, you learn how your own style and needs compare with other managers’ and with your agency goals. You discover strategies to build on your identified strengths and address possible limitations. This class is an essential career tool for any manager and improves your understanding of yourself and of excellence in management.
Instructor: Robbi Dreifuerst is an outreach program manager in the Department of Professional Development and Applied Studies at UW-Madison and coordinator of the Wisconsin Certified Public Manager Program.
Details: 8:30 am-3:15 pm; Wednesday, Jun 6, 2012 (#0031);
Location: The Pyle Center, 702 Langdon St. Limit 30;
Cost: $128; 0.6 CEU.
Registration deadline: May 23, 2012, so that you can complete self-assessments before class.
A CPM Supervisory Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Managing in Permanent Whitewater
How does a manager effectively lead in an era of uncertainly and constant change? What tools should managers use in an era of permanent whitewater—when they barely have a chance to catch their breath before being hit by the next wave. This workshop helps you explore the origins and causes of the uncertainty we face today and learn an array of tools to help you respond effectively and confidently. You develop insights from chaos and complexity theories and the strategies of “systems thinking” to construct an integrated model for successfully “reading the river” and surviving the rapids.
Instructor: Jeff Russell is co-director of Russell Consulting, Inc., specializes in helping organizations successfully respond to the challenges of continuous change with a focus on leadership, strategic thinking, leading change, and performance coaching.
Details: 8:30 am-3:15 pm; Wednesday, Apr 25, 2012 (#0255);
Location: The Pyle Center, 702 Langdon St, Limit 25;
Cost: $128; 0.6 CEU.
A CPM Organizational Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Organizational Performance Measurement
Differing in content and scope from simple performance evaluation, organizational performance evaluation teaches you to analyze your agency’s effectiveness in achieving objectives. Avoid the pitfalls of unorganized, confused objectives when managing your organizations’ performance, and learn the most efficient ways of achieving success at every level of management.
Instructor: Guy VanRensselaer is an organizational improvement specialist with the City of Madison and has taught classes in productivity and quality management throughout the state.
Details: 8:30 am-3:15 pm; Tuesday, Feb 14, 2012 (#0202);
Location: The Pyle Center, 702 Langdon St. Limit 25;
Cost: $128; 0.6 CEU.
A CPM Quantitative Methods or Resource Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Presenting Yourself to One or Many
Being able to present yourself orally is a key skill for the successful manager. In this class you learn tips for strengthening that skill in many different settings. You review how to use everyday occasions, such as a one-on-one conversation or a routine meeting, to enhance your personal presence. You learn skills for improving your formal speeches, and for being interviewed by the media. The class provides opportunity for practice, and exercises for practice on your own.
Instructor: Al Guyant, president of Guyant and Associates, is a nationally recognized trainer, facilitator, coach, and author with over 35 years of experience as a trainer, and working in government
Details: 8:30am-3:15pm; Wednesday, Mar 14, 2012 (#0110);
Location: The Pyle Center, 702 Langdon St.; Limit 30;
Cost: $128; 0.6 CEU.
A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Problem Analysis and Problem Solving
The successful manager knows that problem solving is based on a systematic process of recognition and analysis. You learn the limitations of your present problem solving style; communication processes to improve creativity; roles for groups and teams in problem solving; and how to define problems in different ways.
Instructor: Jeff Russell is co-director of Russell Consulting, Inc., specializes in helping organizations successfully respond to the challenges of continuous change with a focus on leadership, strategic thinking, leading change, and performance coaching.
Details: 8:30 am-3:15 pm; Wednesday, Jan 25, 2012 (#0140);
Location: The Pyle Center, 702 Langdon St, Limit 30;
Cost: $128; 0.6 CEU.
A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Productivity and Quality Improvement
Doing more with less, and doing it better, seems to be what is expected of government today. In this class you look at productivity and quality improvement in both technical and working terms. You learn what your role and your employees’ roles are in productivity and quality improvement, how to measure productivity and quality when the “product” is service; and how to make productivity and quality improvement organization-wide and on-going. This class focuses on the “carrots,” not the “sticks” which can be used to encourage both managers and employees to be involved in productivity and quality efforts.
Instructor: Guy VanRensselaer is an organizational improvement specialist with the City of Madison and has taught classes in productivity and quality management throughout the state.
Details: 8:30am-3:15pm; Tuesday, Apr 17, 2012 (#0130);
Location: The Pyle Center, 702 Langdon St.; Limit 30;
Cost: $128; 0.6 CEU.
A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Project management certificate (Fall 2011)
Project Management is the key to success in all organizations especially when resources are limited, demands are increasing, and responsibilities are multiplying. In Part 1 of this two-part program you learn the skills you need to be an effective project manager, including the steps in the project process and the tools and techniques of project management. You learn how to build commitment among and work with stakeholders and to identify the qualities an organization needs to support project management. In Part 2, experienced project managers share examples of successful project management in fields such as information technology, planning and development, or public health. You also practice project management through team-based activities related to actual or simulated projects. NOTE: You may take Part 1 without enrolling in Part 2; however, you must enroll in Part 1 if you wish to enroll in Part 2.
Instructor: Guy Van Rensselaer has been a project manager for over 20 years. He has managed projects in the public, private and not-for-profit sectors. Projects have spanned such areas as implementing a new service; facility design and construction; implementing a multi-government education program; managing cultural change in volunteer organizations; and developing and implementing performance measurement systems.
Details: 8:30 am-3:15 pm; Part 1: Thursday-Friday, Nov 3&4; Part 2: Wednesday-Thursday, Nov 9&10, 2011; (#0097);
Location: Part 1 The Lowell Center, 610 Langdon St. and Part 2 The Pyle Center, 702 Langdon St. Limit 25;
Cost: Part 1 $215, 1.2 CEU; Part 1&2: $405; 2.4 CEU.
Each day of class is one CPM Quantitative Methods or Resource Management Class.
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
Project management certificate (Spring 2012)
Project Management is the key to success in all organizations especially when resources are limited, demands are increasing, and responsibilities are multiplying. In Part 1 of this two-part program you learn the skills you need to be an effective project manager, including the steps in the project process and the tools and techniques of project management. You learn how to build commitment among and work with stakeholders and to identify the qualities an organization needs to support project management. In Part 2, experienced project managers share examples of successful project management in fields such as information technology, planning and development, or public health. You also practice project management through team-based activities related to actual or simulated projects. NOTE: You may take Part 1 without enrolling in Part 2; however, you must enroll in Part 1 if you wish to enroll in Part 2.
Projects have spanned such areas as implementing a new service; facility design and construction; implementing a multi-government education program; managing cultural change in volunteer organizations; and developing and implementing performance measurement systems.
Instructor: Guy Van Rensselaer has been a project manager for over 20 years. He has managed projects in the public, private and not-for-profit sectors.
Details: 8:30 am-3:15 pm;
Part 1: Wednesday-Thursday May 16 & 17;
Part 2: Tuesday-Wednesday, May 22 & 23, 2012; (#0098);
Location: The Lowell Center, 610 Langdon St. Limit 25;
Cost: Part 1 $215, 1.2 CEU; Part 1&2: $405; 2.4 CEU.
Each day of class is one CPM Quantitative Methods or Resource Management Class.
Download more information on the project management certificate (pdf)
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Program evaluation techniques
Your ability to both manage and conduct evaluations can be improved through an understanding of the techniques used to evaluate a program. Learn the major purposes and information sources for a program evaluation, specific evaluation methods, the variety of statistical measures for analyzing data, and how to prepare a responsive evaluation report.
Instructor: Susan Paddock is an emeritus professor of governmental affairs for UW-Madison Continuing Studies.
Details: 8:30 am-3:15 pm; Wednesday, Oct 19, 2011 (#0207);
Location: The Pyle Center, 702 Langdon St.; Limit 25;
Cost: $128; 0.6 CEU.
A CPM Quantitative Methods Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
The Public Management Profession and Environment
Objective analysis of your effectiveness as a public manager does not lie solely in the ability to assess your personal management style; an equally crucial factor is current and relevant information on public management as a profession. This workshop provides the chance to step outside your daily duties and look at how the profession is changing, how your position is affected by trends outside the organization, and issues you will want to monitor in the coming year.
Instructor: Susan Webb Yackee is an associate professor in the La Follette School of Public Affairs and Department of Political Science at UW-Madison.
Details: 8:30am-3:15pm; Thursday,May 31, 2012 (#0100);
Location: The Pyle Center, 702 Langdon St.; Limit 30;
Cost: $128; 0.6 CEU.
A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
Records management
As public managers, we all understand that records are not only important to our organization, but critical to its success. The amount and variety of information that is created and maintained has increased dramatically over the last few years, with notable increases yet to come. Through class discussions, practical simulation, demonstrations and handouts, you will discover what records are, what are not records, how to conduct a records inventory, and set up a records management program for your agency. Other topics will include electronic records, retention scheduling and records law.
Instructor: Harold Coltharp has worked for the State Records Center of the Wisconsin Department of Administration for over 15 years. He is a Wisconsin Certified Public Manager and has been a member of the Madison chapter of the Association of Records Managers and Administrators for over ten years.
Details: 8:30 am-3:15 pm; Tuesday, Oct 18, 2011 (#0265);
Location: The Pyle Center, 702 Langdon St.; Limit 25;
Cost: $128; 0.6 CEU.
A CPM Resource Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
Strategic thinking, planning and organizational transformation
In a time of tumultuous change, where should the manager look for guidance and direction in leading her or his department? What should the manager do to better understand the environment in which his or her department functions? Strategic planning provides both a process and a set of outcomes that helps managers find the answers to the core questions around organizational identity and direction. Attend this session to find out how to construct your unit's strategic plan, how to involve other stakeholders in its development, and how to ensure successful implementation.
Instructor: Jeff Russell is co-director of Russell Consulting, Inc., specializes in helping organizations successfully respond to the challenges of continuous change with a focus on leadership, strategic thinking, leading change, and performance coaching.
Details: 8:30 am-3:15 pm; Tuesday, Dec 13, 2011 (#0120); Location: The Pyle Center, 702 Langdon St.; Limit 25;
Cost: $128; 0.6 CEU.
A CPM Management Core Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
Strategies for effective supervision
Learn the strategies necessary to be an effective supervisor, including the key skills and abilities required. Topics include performance feedback, coaching, counseling, team building, training, and discipline.
Instructor: Gregg Miller is co-director of Prof-Cen Consulting. He was formerly a senior lecturer in the Department of Professional Development and Applied Studies at UW-Madison, specializing in supervisory strategies and employee retention.
Details: 8:30 am-3:15 pm; Thursday, Oct 13, 2011 (#0286);
Location: The Lowell Center, 610 Langdon St.; Limit 25;
Cost: $128; 0.6 CEU.
A CPM Personnel Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692 or register online.
Wellness Strategies for Managers
Wellness: A conscious, self-directed and evolving process of achieving full potential. Skyrocketing health care costs, tight budgets and the need for a fully productive workforce have made wellness and health promotion a critical managerial topic. Join us to interactively explore topics including: the benefits of worksite wellness for you and your staff including return-on-investment, emotional intelligence—a key managerial skill, and your personal wellness journey. We conclude with action items for building a wellness culture in your organization.
Instructor: Paul Riehemann is founder of the wellness training, consulting and coaching practice, Well TodaySM. He is certified by the National Wellness Institute and National Exercise and Sports Trainers Association, and has completed two Ironman World Championship races in Hawaii. Paul is also a Wisconsin Certified Public Manager.
Details: 8:30am-3:15pm; Tuesday, Mar 13, 2012 (#0267);
Location: The Pyle Center, 702 Langdon St.; Limit 25;
Cost: $128; 0.6 CEU.
A CPM Resource Management Class
For more about program requirements see Program Overview. To register call 608-262-2451 or 800-725-9692, or register online.
How to register
By
phone: Call 608-262-0810 or 800-725-9692.
By
mail: Print the UW Continuing Studies registration
form and mail to Madison Registration Office, Dept. 102, 702 Langdon
St., Madison, WI 53703.
By
fax: Print the UW Continuing Studies registration
form and fax to 608-265-3163; toll-free 800-741-7416
Online
registration: Links to secure online registration are listed
with each workshop description.
Cancellation Policy
You are welcome to send a substitute if you are unable to attend a class. You will receive a full refund minus the $20 administrative fee if you cancel up to three business days prior. If you cancel less than three business days prior to the program, or do not participate, you are responsible for the entire fee. In the event of bad weather or other emergencies, call 608-263-4432 to learn whether a class has been cancelled. Cancellation information will also be posted on the Web at www.dcs.wisc.edu
For more information about the CPM program call Robbi Dreifuerst
at 608-262-3830
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