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Online    Public Works Supervisory Academy    Police, Fire and Public Safety

CONTINUING EDUCATION CATALOG CLASS LISTINGS


Public Management

Contact: Robbi Dreifuerst, rdreifuerst@dcs.wisc.edu
Phone: 608-262-3830 or 800-442-4617 • Fax 608-265-4555
Location: 21 N. Park St., Rm 7322, Madison, WI 53715-1218

See additional subject information www.dcs.wisc.edu/pda/cpm
Join our mailing list! www.dcs.wisc.edu/pda/mailform.htm
Cancellation policy

CERTIFIED PUBLIC MANAGER PROGRAM

The Wisconsin Certified Public Manager (CPM) Program offers training and consultation services for government agencies and employees that address the unique requirements and challenges of the public management profession. Classes are open to all managers. You need not be a candidate in the CPM program to attend.

Classes are held at the Pyle Center on the UW campus, 8:30 am-3:30 pm on weekdays. Classes are open to all managers. For a brochure detailing topic, dates, locations, instructors, etc., please call 608-262-4354 or 800-442-4617, e-mail sschaefer@dcs.wisc.edu, or visit www.dcs.wisc.edu/pda/cpm on the Web.

Advanced issues in ethics

How do you build and support an ethical environment? This workshop helps you design strategies for encouraging high ethical standards in your agency and responding to ethical problems. Building on Ethics, Values and the Public Manager, the class takes a deeper look at how managers can create a work environment that promotes ethical behavior. Prerequisite: CPM Ethics class or consent of CPM program administrator.

Instructor: Al Guyant
W, Jan 27, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0229
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Budgeting in local government

With the right training you can make budgets into a source of possibilities, not just problems. Learn the forms and varieties of budgeting in public administration and specific opportunities for improvement in the public manager’s budget. This workshop is for practicing public administrators and elected officials who need a better understanding of budget possibilities.

Instructor: Michael Daun
W, Mar 24, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0263
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Ethics, values, and the public manager

Don’t get your name in the headlines! Learn what is required for ethical decision-making and ethical action. Find out how individual actions and the actions of groups are influenced by codes of ethics and by sanctions imposed for unethical conduct. Identify and discuss ethical dilemmas you face at work and elsewhere. Identify your own ethical compass and how to use it effectively and consistently.

Instructor: Al Guyant
T, Jan 26, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 30, 0.6 CEU, $128, Program #0160
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Keys to coaching your employees

In this class we analyze our strengths, review research on what great managers do differently, and practice coaching skills we can use every day at work. To help you put coaching principles into practice, we explore body language, tone of voice, and three levels of listening; we also practice open-ended questions, reflective responses, positive feedback, correcting statements, and gaining cooperation from your staff.

Instructor: Mary Hoddy
Th, May 13, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0297
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The leader’s role in emergency planning and management

In this workshop you become familiar with an Emergency Operations Center, the National Incident Management System, and the Incident Command System, and you identify key action items within the response and recovery phases of emergency management. Discover what an organized emergency response and recovery process looks like, and the resources and tools you need to develop a plan for your community.

Instructor: James Reseberg
W, Feb 24, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0096
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Management assessment for personal planning and development

Self evaluation is the cornerstone of outstanding management. Through a series of pre-class self assessments, learn how your own style and needs compare with those of other public managers and with your agency goals. Then discover strategies to build on your identified strengths and address limitations. An essential career tool for any public manager, this class improves your understanding of yourself and of management excellence.

Instructor: Robbi Dreifuerst
W, May 12, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 30, Enroll by Apr 28, 0.6 CEU, $128, Program #0031
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Productivity and quality improvement

This class examines productivity and quality improvement in technical and working terms. Learn about your and your employees’ roles in productivity and quality improvement, measuring productivity and quality when the “product” is service, and making productivity and quality improvement organization-wide and ongoing. The class focuses on the “carrots” (not the “sticks”) that can be used to involve managers and employees in productivity and quality efforts.

Instructor: Guy VanRensselaer
T, Mar 9, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 30, 0.6 CEU, $128, Program #0130
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Productivity tools

This workshop gives you the opportunity for hands-on application of productivity and quality improvement topics. Learn how to develop and interpret checksheets, run-charts, histograms, flowcharts, cause-and-effect diagrams, and control-charts. These tools used separately or in combination are effective for examining problems and examining data. We spend ample time in discussing potential use of the tools back at the office.

Instructor: Guy VanRensselaer
W, Mar 10, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0204
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Program evaluation techniques

You can improve your ability to manage and conduct evaluations through understanding the techniques used to evaluate a program. In this class we examine the major information sources for a program evaluation, specific evaluation methods, the variety of statistical measures for analyzing data, and how to prepare a responsive evaluation report.

Instructor: Susan Paddock
W, May 26, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0207
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The public management profession and environment

Being an effective public manager requires an understanding of the public-management profession. In this class you have a chance to step outside your daily duties and look at how the profession is changing, how your position is affected by trends outside the organization, and what issues you need to monitor in the coming year.

Instructor: To be announced
T, May 25, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 30, 0.6 CEU, $128, Program #0100
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Records management

Public managers understand that records are critical to the organization’s success. In this class you discover—through class discussions, practical simulation, demonstrations, and handouts—what records are and are not, and how to conduct a records inventory and set up a records management program for your agency. Other topics include electronic records, retention scheduling and records law.

Instructor: Harold Coltharp
T, Feb 23, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0265
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Team management and team building

One of the most important tasks facing an organization is building a cohesive team that empowers the organization to reach its goals. This workshop presents team-building concepts and explores how to develop cohesiveness in your agency. Learn techniques for effective team development and management that can help you strengthen participative management in your organization.

Instructor: Amy Volkmann
W, Feb 10, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, 0.6 CEU, $128, Program #0282
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Wellness for managers

Given our health care crisis, wellness is a hot topic. Join us to explore such topics as U.S. health care problems and statistics, the benefits of worksite wellness for you and your staff, emotional intelligence—a key managerial skill—and your personal wellness journey. Measure your current Health Today Index and take back action items for building a wellness culture atyour workplace.

Instructor: Paul Riehemann
Th, Feb 11, 8:30 am-3:30 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0267
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POLICE, FIRE AND PUBLIC SAFETY

Contact Bonnie Schmidt, bschmidt@dcs.wisc.edu
608-890-2102 or 800-442-4617 • Fax 608-265-2329
www.dcs.wisc.edu/pda/public-safety

We offer management classes for command staff in public safety, as well as classes for police and fire commissioners.

Delinquency Control Institute

This three-day Institute provides an understanding of law and practice for law-enforcement personnel and related professionals who work in the juvenile justice system. The Institute covers statutory and case law pertaining to juveniles from the school’s, mental health and law enforcement perspective, and procedures in the state’s juvenile court system.

Instructors: Various
MTW, Mar 8-10, 8:30 am-4 pm. Pyle Center, 702 Langdon St, Enroll by Mar 4, 1.8 CEU, $375, Program #0610
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Law enforcement management: conducting internal investigations

Develop a fundamental understanding of important statutes and case law governing internal investigations. Learn a systematic, step-by-step procedure for receiving and classifying complaints, conducting an internal investigation, documenting findings, and preparing cases for hearings. We provide templates for investigative forms and checklists.

Instructor: Bradley Wentlandt
Th, Feb 18, 8:30 am-4 pm, Pyle Center, 702 Langdon St, Limit 45, 0.8 CEU, $128/$108 each for two or more registrants or classes, Program #0654
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Law enforcement management: understanding and managing your budget

Like other managers, law enforcement professionals must prepare and justify their organization’s budget and closely monitor its execution—daunting challenges in the current fiscal environment. Budgets are more than just numbers; allocations should reflect your plans, priorities, and program expectations. This class helps you make budgeting and budgets relevant in your day-to-day responsibilities.

Instructor: Michael Daun
T, Mar 9, 8:30 am-4 pm, Pyle Center, 702 Langdon St, Limit 45, 0.8 CEU, $128/$108 each for two or more registrants or classes, Program #0656
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Law enforcement management: measuring and reporting outcomes

How do you identify outcomes? How do you get agreement from citizens, elected officials and others as to the definition of success (achievement of outcomes)? What does a comprehensive set of outcome measures look like? What are the most effective means of presenting outcome-measurement data? We answer these questions and many more as we build a step-by-step outcome-measurement system.

Instructor: Guy VanRensselaer
Th, Apr 15, 8:30 am-4 pm, Pyle Center, 702 Langdon St, Limit 45, 0.8 CEU, Fees vary, Program #0658
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The role of the Police and Fire Commission: duties, powers, and responsibilities

Learn the purpose and role of the police and fire commission, including its powers and duties and the conduct of hearings. We also discuss common commission problems and solutions.

Instructors: Scott Herrick, Claire Silverman
T, May 4, 8:30 am-noon, Best Western Midway Hotel, Brookfield, WI , 0.3 CEU, $75/$128 for this class and PFC: Selecting Police and Fire Personnel (#0663) $55 each for three or more registrants from same agency/ $105 each for three or more in this class and PFC: Selecting Police and Fire Personnel (#0663), Program #0662
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The role of the Police and Fire Commission: selecting police and fire personnel

Learn effective procedures for recruiting, hiring, and promoting entry-level firefighters and police officers, command staff, and chiefs.

Instructor: Neil Strobel
T, May 4, 1-4:30 pm, Best Western Midway Hotel, Brookfield, 0.3 CEU, $75/$128 for this class and Role of Police and Fire Commission (#0662) $55 for three or more registrants from same agency/ $105 for three or more in this class and Role of Police and Fire Commission (#0662), Program #0663
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PROJECT MANAGEMENT CERTIFICATE

In this four-day Certificate Program you identify and practice the skills you need to manage projects most effectively. Learn how to bring out the best efforts from all the stakeholders in projects from a wide range of fields.

Certificate in project management: part I and 2

Part I: Learn tools and techniques to be an effective project manager. Learn how to build commitment among stakeholders and identify the qualities an organization needs to support project management. Part 2: Experienced project managers share examples of successful project management in information technology, planning and development, public health, and construction. Practice project management through team-based activities related to actual or simulated projects.

Instructor: Guy VanRensselaer
8:30 am-3:30 pm, Part I, TW, Apr 13-14, Part II, WTh, Apr 21-22, Pyle Center, 702 Langdon St, Limit 25, 2.4 CEU, $215/$405, Part I/Parts I-II, Program #0097
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PUBLIC WORKS SUPERVISORY ACADEMY

Contact Bonnie Schmidt, bschmidt@dcs.wisc.edu
608-890-2102 or 800-442-4617 • Fax 608-265-2329
www.dcs.wisc.edu/pda/academy.htm

The Public Works Supervisory Academy is offered by the UW-Madison Dept. of Professional Development and Applied Studies, in conjunction with the APWA (American Public Works Association). A series of 10 basic management workshops enable first- and second-line city and county public works supervisors  and lead workers to acquire the skills they need to be effective leaders and managers. Participants who complete all 10 sessions receive a Certificate of Completion. You may enroll in individual workshops without enrolling in the Academy.

Customer and resident relations

Learn to identify and respond to citizen needs, and deal with difficult or unrealistic demands, so that you can provide better service. Practice becoming a good listener and developing a way of thinking so that serving the people of your community becomes second nature.

Instructor: Annette Miller
W, Nov 4, 8:30 am-3:30 pm, Fire Station 2, 5415 King James Way Fitchburg, WI, Limit 30, 0.6 CEU, $155/, $120 each for two or more registrants/$120 each for two or more classes, Program #0640
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Labor relations

Learn the personnel roles in labor relations, and how to administer state and federal personnel regulations. Through case studies and discussion, learn how to negotiate and implement union contracts.

Instructor: Gregg Miller
W, Dec 2, 8:30 am-3:30 pm, Fire Station 2, 5415 King James Way, Fitchburg, WI, Limit 30, 0.6 CEU, $155/$120 each for two or more registrants/$120 each for two or more classes, Program #0641
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Cancellation policy: If you are unable to attend or arrange for a substitute, you may obtain a refund minus the $20 administrative fee by contacting our registration department at least 3 business days prior to the program. If you cancel 3 business days or less before the program, or do not attend, you are responsible for the entire fee. To cancel or arrange for a substitute, please call 800-725-9692.

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www.dcs.wisc.edu • Updated November 17, 2009

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