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Online Public Works Supervisory Academy Police, Fire and Public Safety CONTINUING EDUCATION CATALOG CLASS LISTINGSPublic ManagementContact: Robbi
Dreifuerst, rdreifuerst@dcs.wisc.edu See additional subject information www.dcs.wisc.edu/pda/cpm CERTIFIED PUBLIC MANAGER PROGRAMThe Wisconsin Certified Public Manager (CPM) Program offers training and consultation services for government agencies and employees that address the unique requirements and challenges of the public management profession. Classes are open to all managers. You need not be a candidate in the CPM program to attend. Classes are held at the Pyle Center on the UW campus, 8:30 am-3:30 pm on weekdays. Classes are open to all managers. For a brochure detailing topic, dates, locations, instructors, etc., please call 608-262-4354 or 800-442-4617, e-mail sschaefer@dcs.wisc.edu, or visit www.dcs.wisc.edu/pda/cpm on the Web. Advanced issues in ethicsHow do you build and support an ethical environment? This workshop helps you design strategies for encouraging high ethical standards in your agency and responding to ethical problems. Building on Ethics, Values and the Public Manager, the class takes a deeper look at how managers can create a work environment that promotes ethical behavior. Prerequisite: CPM Ethics class or consent of CPM program administrator. Instructor: Al Guyant Budgeting in local governmentWith the right training you can make budgets into a source of possibilities, not just problems. Learn the forms and varieties of budgeting in public administration and specific opportunities for improvement in the public manager’s budget. This workshop is for practicing public administrators and elected officials who need a better understanding of budget possibilities. Instructor: Michael Daun Ethics, values, and the public managerDon’t get your name in the headlines! Learn what is required for ethical decision-making and ethical action. Find out how individual actions and the actions of groups are influenced by codes of ethics and by sanctions imposed for unethical conduct. Identify and discuss ethical dilemmas you face at work and elsewhere. Identify your own ethical compass and how to use it effectively and consistently. Instructor: Al Guyant Keys to coaching your employeesIn this class we analyze our strengths, review research on what great managers do differently, and practice coaching skills we can use every day at work. To help you put coaching principles into practice, we explore body language, tone of voice, and three levels of listening; we also practice open-ended questions, reflective responses, positive feedback, correcting statements, and gaining cooperation from your staff. Instructor: Mary Hoddy The leader’s role in emergency planning and managementIn this workshop you become familiar with an Emergency Operations Center, the National Incident Management System, and the Incident Command System, and you identify key action items within the response and recovery phases of emergency management. Discover what an organized emergency response and recovery process looks like, and the resources and tools you need to develop a plan for your community. Instructor: James Reseberg Management assessment for personal planning and developmentSelf evaluation is the cornerstone of outstanding management. Through a series of pre-class self assessments, learn how your own style and needs compare with those of other public managers and with your agency goals. Then discover strategies to build on your identified strengths and address limitations. An essential career tool for any public manager, this class improves your understanding of yourself and of management excellence. Instructor: Robbi Dreifuerst Productivity and quality improvementThis class examines productivity and quality improvement in technical and working terms. Learn about your and your employees’ roles in productivity and quality improvement, measuring productivity and quality when the “product” is service, and making productivity and quality improvement organization-wide and ongoing. The class focuses on the “carrots” (not the “sticks”) that can be used to involve managers and employees in productivity and quality efforts. Instructor: Guy VanRensselaer Productivity toolsThis workshop gives you the opportunity for hands-on application of productivity and quality improvement topics. Learn how to develop and interpret checksheets, run-charts, histograms, flowcharts, cause-and-effect diagrams, and control-charts. These tools used separately or in combination are effective for examining problems and examining data. We spend ample time in discussing potential use of the tools back at the office. Instructor: Guy VanRensselaer Program evaluation techniquesYou can improve your ability to manage and conduct evaluations through understanding the techniques used to evaluate a program. In this class we examine the major information sources for a program evaluation, specific evaluation methods, the variety of statistical measures for analyzing data, and how to prepare a responsive evaluation report. Instructor: Susan Paddock The public management profession and environmentBeing an effective public manager requires an understanding of the public-management profession. In this class you have a chance to step outside your daily duties and look at how the profession is changing, how your position is affected by trends outside the organization, and what issues you need to monitor in the coming year. Instructor: To be announced Records managementPublic managers understand that records are critical to the organization’s success. In this class you discover—through class discussions, practical simulation, demonstrations, and handouts—what records are and are not, and how to conduct a records inventory and set up a records management program for your agency. Other topics include electronic records, retention scheduling and records law. Instructor: Harold Coltharp Team management and team buildingOne of the most important tasks facing an organization is building a cohesive team that empowers the organization to reach its goals. This workshop presents team-building concepts and explores how to develop cohesiveness in your agency. Learn techniques for effective team development and management that can help you strengthen participative management in your organization. Instructor: Amy Volkmann Wellness for managersGiven our health care crisis, wellness is a hot topic. Join us to explore such topics as U.S. health care problems and statistics, the benefits of worksite wellness for you and your staff, emotional intelligence—a key managerial skill—and your personal wellness journey. Measure your current Health Today Index and take back action items for building a wellness culture atyour workplace. Instructor: Paul Riehemann POLICE, FIRE AND PUBLIC SAFETYContact Bonnie Schmidt, bschmidt@dcs.wisc.edu We offer management classes for command staff in public safety, as well as classes for police and fire commissioners. Delinquency Control InstituteThis three-day Institute provides an understanding of law and practice for law-enforcement personnel and related professionals who work in the juvenile justice system. The Institute covers statutory and case law pertaining to juveniles from the school’s, mental health and law enforcement perspective, and procedures in the state’s juvenile court system. Instructors: Various Law enforcement management: conducting internal investigationsDevelop a fundamental understanding of important statutes and case law governing internal investigations. Learn a systematic, step-by-step procedure for receiving and classifying complaints, conducting an internal investigation, documenting findings, and preparing cases for hearings. We provide templates for investigative forms and checklists. Instructor: Bradley Wentlandt Law enforcement management: understanding and managing your budgetLike other managers, law enforcement professionals must prepare and justify their organization’s budget and closely monitor its execution—daunting challenges in the current fiscal environment. Budgets are more than just numbers; allocations should reflect your plans, priorities, and program expectations. This class helps you make budgeting and budgets relevant in your day-to-day responsibilities. Instructor: Michael Daun Law enforcement management: measuring and reporting outcomesHow do you identify outcomes? How do you get agreement from citizens, elected officials and others as to the definition of success (achievement of outcomes)? What does a comprehensive set of outcome measures look like? What are the most effective means of presenting outcome-measurement data? We answer these questions and many more as we build a step-by-step outcome-measurement system. Instructor: Guy VanRensselaer The role of the Police and Fire Commission: duties, powers, and responsibilitiesLearn the purpose and role of the police and fire commission, including its powers and duties and the conduct of hearings. We also discuss common commission problems and solutions. Instructors: Scott Herrick, Claire Silverman The role of the Police and Fire Commission: selecting police and fire personnelLearn effective procedures for recruiting, hiring, and promoting entry-level firefighters and police officers, command staff, and chiefs. Instructor: Neil Strobel PROJECT MANAGEMENT CERTIFICATEIn this four-day Certificate Program you identify and practice the skills you need to manage projects most effectively. Learn how to bring out the best efforts from all the stakeholders in projects from a wide range of fields. Certificate in project management: part I and 2Part I: Learn tools and techniques to be an effective project manager. Learn how to build commitment among stakeholders and identify the qualities an organization needs to support project management. Part 2: Experienced project managers share examples of successful project management in information technology, planning and development, public health, and construction. Practice project management through team-based activities related to actual or simulated projects. Instructor: Guy VanRensselaer PUBLIC WORKS SUPERVISORY ACADEMYContact Bonnie Schmidt, bschmidt@dcs.wisc.edu The Public Works Supervisory Academy is offered by the UW-Madison Dept. of Professional Development and Applied Studies, in conjunction with the APWA (American Public Works Association). A series of 10 basic management workshops enable first- and second-line city and county public works supervisors and lead workers to acquire the skills they need to be effective leaders and managers. Participants who complete all 10 sessions receive a Certificate of Completion. You may enroll in individual workshops without enrolling in the Academy. Customer and resident relationsLearn to identify and respond to citizen needs, and deal with difficult or unrealistic demands, so that you can provide better service. Practice becoming a good listener and developing a way of thinking so that serving the people of your community becomes second nature. Instructor: Annette Miller Labor relationsLearn the personnel roles in labor relations, and how to administer state and federal personnel regulations. Through case studies and discussion, learn how to negotiate and implement union contracts. Instructor: Gregg Miller Cancellation policy: If you are unable to attend or arrange for a substitute, you may obtain a refund minus the $20 administrative fee by contacting our registration department at least 3 business days prior to the program. If you cancel 3 business days or less before the program, or do not attend, you are responsible for the entire fee. To cancel or arrange for a substitute, please call 800-725-9692.
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Contact info@dcs.wisc.edu about this Web site or to request publications or information. www.dcs.wisc.edu • Updated November 17, 2009 |
