Winter/Spring 2012 noncredit class catalogLeadership and ManagementContact: Robbi
Dreifuerst, rdreifuerst@dcs.wisc.edu Learn about the Certified Public Manager program www.dcs.wisc.edu/pda/cpm
NEW Addressing and responding to employee misconductResponding carefully to employee misconduct is critical to your organization and to the larger community’s perception of it. Explore various leadership approaches that address internal and external implications in misconduct situations. Learn how to deal effectively with the media and how to reestablish public trust in your organization. Practice a variety of responses to a misconduct scenario to begin to develop necessary skills Instructor: Jerry Schuetz Analyzing and presenting your performance measurement resultsIn this class we focus on some basic rules of statistics that allow us to make informed interpretations of performance-measurement data—tools that help us bring out the sometimes-hidden information behind the data—and we learn to present the data in a way that empowers us and other stakeholders to take appropriate action. Prerequisite: Organizational Performance Measurement or consent of instructor. Instructor: Guy VanRensselaer BudgetingWith the right training you can make budgets into a source of possibilities, not just problems. Learn the forms and varieties of budgeting in public administration, and specific opportunities for improvement in the public manager’s budget. This workshop is for practicing public administrators and elected officials who need a better understanding of budget possibilities. Instructor: Michael Daun Contract administrationEvery public manager needs to know the fundamentals of public procurement, including the essential elements of contract administration and monitoring. In this workshop we examine the basic concepts of contract law and how to apply them to typical public-sector contracts. Learn what a contract is, how contracts are developed, the differences among various types of contracts, and the special requirements of government contracts. Instructor: Cheryl Oliva Developing public-private relationshipsIn an era of declining tax support, government leaders are exploring creative ways to maintain quality, including developing effective private-sector partnerships. Explore the changing role of government, the foundations of effective partnerships, the conditions that are most conducive to partnerships, and various alternative strategies to government service delivery. Study examples of public-private partnerships and identify prospective partnerships for your agency. Instructor: Jeff Russell Ethics, values, and the public managerDon’t get your name in the headlines! Learn what is required for ethical decision-making and ethical action. Find out how individual actions and the actions of groups are influenced by codes of ethics and by sanctions imposed for unethical conduct. Discuss ethical dilemmas you face at work and elsewhere. Identify your own ethical compass and how to use it effectively and consistently. Instructor: Al Guyant Executive writingAs a manager, you are called upon to communicate about a broad range of issues. This class helps you strengthen your writing of memos, letters, and reports. Learn to select your structure and supporting materials carefully; choose appropriate language for written, not oral, communication; and analyze your intended audience. We use writing samples for analysis and discussion. Instructor: Alice Honeywell Healthy boundaries in the workplaceTo manage effectively, you must define boundaries and recognize potential role conflicts and enabling behaviors in the workplace. This workshop helps you understand how to remain clear when dealing with complex and sensitive employee situations, clarify the responsibilities of those involved, and hold others accountable for their performance. Instructor: Susan Fuszard, Sue Hunter Issues in information technology As a manager working in the ever-changing world of information technology, you need to stay abreast of current issues in the field and be alert to future trends. This one-day workshop focuses on these issues and trends. You also learn the steps to successful collaboration with IT professionals on your IT projects. T, Jan 24, 8:30 am-3:15 pm, Pyle Center, 702 Langdon St, Limit 25, 0.6 CEU, $128, Program #0201 Keys to coaching your employeesIn this class we analyze our strengths, review research on what great managers do differently, and practice coaching skills that we can use everyday at work. To help you put coaching principles into practice, we explore body language, tone of voice, and three levels of listening; we also practice open-ended questions, reflective responses, positive feedback, correcting statements, and how to engage cooperation from your staff. Instructor: Mary Hoddy Leading and managing from the middleAs a middle manager, your job is increasingly important: you translate the expectations of superiors into standards for your employees, and you represent your unit to others. Learn how you can contribute even more effectively to your organization’s high performance. Learn how to use your position to achieve organizational goals through others, use your seven bases of power more effectively, and strategies for expanding your influence. Instructor: Susan Paddock Managing in permanent whitewater As a manager, you work in a time of permanent whitewater: you barely get to catch your breath before being hit by the next wave of change. This workshop presents tools for responding effectively and confidently to all the uncertainty you face. Develop insights from chaos and complexity theories, and examine strategies of systems thinking to construct an integrated model for reading the river and surviving the rapids. Organizational performance measurementDiffering in content and scope from simple performance evaluation, organizational performance evaluation teaches you to analyze your agency’s effectiveness in achieving objectives. Avoid the pitfalls of unorganized, confused objectives when managing your organization’s performance, and learn the most efficient ways of achieving success at every level of management. Instructor: Guy VanRensselaer Presenting yourself to one or manyEffective speaking is a key skill for the successful manager. In this class you learn tips for strengthening that skill in many different settings. Review how to use everyday occasions to enhance your personal presence. Learn skills for improving your formal speeches and being interviewed by the media. The class provides opportunity for practice and exercises for practice on your own. Instructor: Al Guyant Problem analysis and problem solvingThe successful manager knows that problem solving is based on a systematic process of recognition and analysis. Learn the limitations of your present problem-solving style, communication processes to improve creativity, roles for groups and teams in problem solving, and how to define problems in different ways. Instructor: Jeff Russell Productivity and quality improvementThis class examines productivity and quality improvement in technical and working terms. Learn about your and your employees’ roles in productivity and quality improvement, measuring productivity and quality when the “product” is service, and making productivity and quality improvement organization-wide and ongoing. The class focuses on the “carrots” (not the “sticks”) that can be used to involve managers and employees in productivity and quality efforts. Instructor: Guy VanRensselaer Project Management Certificate Part 1: Learn tools and techniques to be an effective project manager. Learn how to build commitment among stakeholders and identify the qualities an organization needs to support project management. Instructor: Guy VanRensselaer Strategic thinking, planning, and organizational transformationStrengthen your skills so that you can use planning as a reliable management tool. Learn to develop measurable and obtainable goals, motivate others to understand these goals, and adapt your strategic plan. Instructor: Jeff Russell Wellness strategies for managersGiven our health care crisis, wellness is a critical topic. Join us to explore such topics as U.S. health care problems and statistics, the benefits of worksite wellness for you and your staff, emotional intelligence-—a key managerial skill—and your personal wellness journey. Measure your current Health Today Index and take back action items for building a wellness culture at your workplace. Instructor: Paul Riehemann CERTIFIED PUBLIC MANAGER® PROGRAMThe Wisconsin Certified Public Manager (CPM) Program offers training and consultation services for government agencies and employees that address the unique requirements and challenges of the public management profession. The program consists of three phases, totaling 300 hours of training. Visit www.dcs.wisc.edu/pda/cpm for more information. PROJECT MANAGEMENT CERTIFICATEIn this four-day certificate program you identify and practice the skills you need to manage projects most effectively. Learn how to bring out the best efforts from all the stakeholders in projects from a wide range of fields. Visit www.dcs.wisc.edu/pda/cpm/pm.htm for more information. Public SafetyContactSusan Paddock, spaddock@dcs.wisc.edu Juvenile Law ConferenceThis accelerated three-day annual conference brings together professionals and leaders from across the juvenile justice field. Interact directly with juvenile corrections staff, a court commissioner, an assistant attorney general, human service providers, and others. Gain a deeper understanding of juvenile justice law, including changes to Wisconsin Statutes. Gain the skills to develop more effective departmental policies and procedures and to better enforce juvenile law. Instructors: Various Public WorksBudgeting, fund accounting, and grant administrationLearn how to prepare an annual budget, read operating budgets, and charge back expenditures to appropriate line items in this one-day workshop. (PWMI) Instructor: Michael Daun Citizen/customer serviceLearn to identify and respond to citizen needs, and deal with difficult or unrealistic demands, so that you can provide better service. Practice becoming a good listener and developing a way of thinking so that serving the people of your community becomes second nature. (PWSA) Instructor: Annette Miller Equipment use and workplace safetyLearn new safety issues and compliance equirements in this one-day workshop. Also examine safety committees and accident surveys. (PWSA) Instructor: Nicole Nigon O’Connor Leadership skillsLeading an organization successfully requires organizational knowledge, interpersonal skills, and an ability to manage change. Learn the tools and skills of leadership, including setting goals and objectives; organizing programs and processes to meet the goals; and building a supportive organizational culture that results in an effective, efficient, and goal-directed organization. (PWSA) Instructor: Steve Pudloski Management assessmentSelf-awareness is the cornerstone of great management. Through a series of self-assessments completed before class, learn how your own style and needs compare with other public managers, and with your agency goals. Discover strategies to build on your strengths and address limitations. Register by March 28 to complete self-assessments before class. We use class time for analysis and discussion. (PWSA) Instructor: Robbi Dreifuerst Nuts and bolts of personnel managementUse the Tool Kit provided in the class to help you interview, select, train, evaluate, retain, and energize employees. Learn how to keep and monitor employee time sheets and records, and how to introduce and implement basic work rules. (PWSA) Instructor: Steve Pudloski Purchasing and inventory controlLearn straightforward approaches to controlling large or small capital expenditures. Examine purchasing practices that promote savings, including advanced blanket, cooperative agreements, and two-state bidding. Identify Wisconsin laws that govern contracting, and common purchasing/inventory control errors that supervisors make. (PWSA) Rescheduled for Fall 2012 PUBLIC WORKS SUPERVISORY ACADEMY (PWSA)This is a nine-class basic management program for lead workers and first- and second-line supervisors. To learn more visit www.dcs.wisc.edu/pda/public-mgmt/academy.htm PUBLIC WORKS MANAGEMENT INSTITUTE (PWMI)This Institute provides six advanced management classes during the fall and spring for public works managers and leaders. See www.dcs.wisc.edu/pda/public-mgmt/institute.htm. Cancellation policy: If you are unable to attend or arrange for a substitute, you may obtain a refund minus the $20 administrative fee by contacting our registration department at least 3 business days prior to the program. If you cancel 3 business days or less before the program, or do not attend, you are responsible for the entire fee. To cancel or arrange for a substitute, please call 800-725-9692. |
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