Mediation Techniques for Managing Conflict
This online self-study course explores the nature of conflict and basic mediation techniques. Learn how to more effectively resolve disputes of all types, work-related and personal. You also learn about interest-based negotiations. Instructor is director of the UW Law School Mediation Clinic.
What you will learnThrough this course you will come to understand:
- Your own response to conflict
- The fundamentals of interest-based negotiations
- The stages of the mediation process
- Interventions the mediator uses to move parties to resolution