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CONTINUING EDUCATION CATALOG CLASS LISTINGS


Mediation and Conflict Resolution

Contact: Contact Ann Whitaker, awhitaker@dcs.wisc.edu,
Phone: 608-262-4509 or 800-442-4617 • Fax 608-265-2329
Location: 21 N. Park St., Rm 7312, Madison, WI 53715-1218

See additional subject information www.dcs.wisc.edu/pda/mediation.
Join our mailing list! www.dcs.wisc.edu/pda/mailform.htm
Cancellation policy

Divorce mediation unit 1

At this two-day workshop you learn the principles of the mediation process and the skills and techniques needed to help individuals resolve conflict cooperatively. Unit 1 covers basic techniques, understanding conflict and diagnosing disputes, and developing skills for resolving conflict. Completion of both units meets the required 25 hours of mediation training for Wisconsin Chapter 767. You are encouraged to take both units.

Instructor: Ann L. Milne
WTh, May 12-13, 9 am-4:15 pm, Pyle Center, 702 Langdon St, 1.3 CEU, $230, Program #1016
Registration print form
Registration online

Giving feedback: coaching for change while preserving relationships

Giving feedback is one of the most difficult communication challenges we face as leaders, colleagues, and team members. In this applied-skills workshop you learn an innovative approach to giving personal feedback to those who work with us, for us, and even “above” us.

Instructor: Laura V. Page
M, May 17, 9 am-4 pm, Pyle Center, 702 Langdon St, 0.6 CEU, $120, Program #1023
Registration print form
Registration online

Managing threatening confrontations 1: putting order to chaos

This one-day workshop is for human service workers who work with people with potentially violent behavior problems. Learn how to defuse these situations and how to protect yourself.

Instructor: Paul White
F, Jan 29, 9 am-4 pm, Lowell Center, 610 Langdon St, 0.6 CEU, $120/$190 for this class and Managing Threatening Confrontations 2 (#8712), save $50, Program #8711
Registration print form
Registration online

Managing threatening confrontations 2: advanced strategies

In this one-day workshop, human service workers who work with people with potentially violent behavior problems learn advanced strategies for defusing these situations and for protecting oneself.

Instructor: Paul White
F, Feb 19, 9 am-4 pm, Lowell Center, 610 Langdon St, 0.6 CEU, $120/$190 for this class and Managing Threatening Confrontations 1 (#8711), save $50, Program #8712
Registration print form
Registration online

Mediation techniques for managing conflict

Learn basic techniques of mediation and how to more effectively resolve disputes of all types, work-related and personal. This workshop covers material also covered in Divorce Mediation Unit 1. Attending both workshops is not recommended.

Instructor: Ann L. Milne
T, May 11, 9 am-4 pm, Pyle Center, 702 Langdon St, 0.6 CEU, $120, Program #1015
Registration print form
Registration online

When emotions run high: communication skills for challenging conversations

This seminar focuses on techniques for managing our emotions in the moment when we feel ourselves losing our composure. Learn multiple communication skills for avoiding, and recovering from, difficult conversations.

Instructor: Laura V. Page
M, May 3, 9 am-4 pm, Pyle Center, 702 Langdon St, 0.6 CEU, $120, Program #1022
Registration print form
Registration online

ONLINE/ANYTIME Mediation techniques for managing conflict: introductory self-study

In this online self-study course you explore the nature of conflict and basic mediation techniques to more effectively resolve disputes of all types, work-related and personal. You learn about interest-based negotiations as well. All course information and quizzes are contained on the course Web site.

Register: 800-725-9692
Facilitator: Ann L. Milne
0.5 CEU, $75, Program #1066

RELATED PROGRAMS

Communication

Diversity


Cancellation policy: If you are unable to attend or arrange for a substitute, you may obtain a refund minus the $20 administrative fee by contacting our registration department at least 3 business days prior to the program. If you cancel 3 business days or less before the program, or do not attend, you are responsible for the entire fee. To cancel or arrange for a substitute, please call 800-725-9692.

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www.dcs.wisc.edu • Updated November 11, 2009

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