Measuring Customer Satisfaction

Explore why customer assessment is essential to government success and learn various approaches to measuring customer satisfaction. Learn to identify your customers' needs and use that information to develop specific satisfaction measures for your department or agency. A CPM Quantitative Methods Class

At a glance

What: Measuring Customer Satisfaction

When: W, Mar 25, 8:30am-3:30pm

Where: Pyle Center, 702 Langdon St, Madison, WI

Cost: $135

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Guy VanRensselaer

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For additional information, contact Sunshine Jansen: 608-262-4354

What you will learn in this class